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AI Chatbot Andrea is a smart chatbot designed not only for websites and e-shops.

If you are interested in a mobile app, smart TV, or connected cars application, please contact us at info@b-online.cz.

AI Chatbot Andrea allows interaction with users and provides information about products directly from the e-shop catalog. AI Chatbot Andrea uses its own scenarios for quick responses to frequently asked questions and is also connected to the OpenAI platform, enabling it to answer more complex questions and engage in more natural conversations. To use all OpenAI benefits, a valid OpenAI API key must be entered to activate this advanced functionality. The download link will be provided after purchase, along with the license key, which will be sent via email.

How to obtain an OpenAI Key: Log in to the OpenAI Platform and in the API Keys section click on Create new secret key. Copy the generated key and save it, as it cannot be displayed again.

Detailed description:

• Administrator’s Guide: How to Manage and Set Up AI Chatbot AVATAR Introduction to AI Chatbot AVATAR
  AI Chatbot AVATAR is an advanced assistant for e-shops, combining three data sources to provide relevant answers to customers. These sources are:
  • E-shop product data: The chatbot can provide information about products directly linked to the WooCommerce database, including names, prices, stock availability, and images.
  • Manually added scenarios: The administrator can create custom scenarios that allow quick answers to frequently asked questions without needing to access AI services.
  • OpenAI: If no matching scenarios are found, or if the questions are more complex, the chatbot connects to the OpenAI API to answer using advanced artificial intelligence.

  Settings and Management of the Chatbot

  • Accessing settings: In WordPress administration, go to the AVATAR menu. Here you will find various options to customize the chatbot according to your e-shop needs.
  • AI platform settings: Under the AI Settings tab, you can choose between several platforms (e.g., OpenAI, CoPilot, Llama). These platforms are used to respond if the chatbot cannot find answers in manual scenarios or the WooCommerce database.
  • Manual scenarios: In the admin, you can add your own scenarios. These can be added under the Scenarios tab. Enter keywords and responses you’d like to use, such as „Opening hours“ or „Payment methods.“ This manual input helps the chatbot respond faster to repeated questions.
  • Voice settings: Under the Avatar Male or Female tab, you can choose whether the chatbot will speak with a male or female voice. The chatbot uses text-to-speech technology, so it can respond not only with text but also by speaking.
  • Query input: Users can communicate with the chatbot in two ways:
    • Written text: Users can enter questions directly into the text field of the chat window.
    • Voice input: Users can click the microphone icon to ask a question by voice. Speech recognition technology converts their questions into text, and the chatbot responds.
  • Conversation history and logging: The chatbot stores conversation history if this option is enabled in the admin. These logs can be used not only for statistics (e.g., to analyze what your customers most often ask about) but also to create new manual scenarios to improve the chatbot’s functionality.
  • Scenario generation using AI: Administrators can generate new scenarios using the OpenAI platform via predefined forms. You can input the name of the e-shop, product type, and countries you sell to. Based on this information, OpenAI can generate 50 new scenarios.
  • Logging statistics: If you enable log saving, these logs can be used not only for tracking user behavior but also for improving manual scenarios.
• User Guide: What AI Chatbot AVATAR Can Do What is AI Chatbot AVATAR?
  AI Chatbot AVATAR is your virtual assistant that helps you find product information, answers frequently asked questions, both through text and speech. This chatbot accesses three data sources to give you the best answers:
  • Product data: It can show you product names, prices, images, stock availability, and links to the detailed product page.
  • Manually added scenarios: The chatbot has specific answers set up for frequently asked questions, like „Opening hours“ or „Free shipping.“
  • OpenAI: For more complex questions, the chatbot connects to OpenAI, one of the most advanced artificial intelligence systems, to provide an answer.

  How can I interact with the chatbot?
  There are two ways you can use AI Chatbot AVATAR:

  • By typing queries: You can manually type questions directly into the chat window.
  • By voice input: Clicking the microphone lets you ask a question using your voice. The chatbot will recognize the question, convert it to text, and respond.

  What can the chatbot do?

  • Product search: If you’re looking for a product, just enter its name, and the chatbot will show information about the price, availability, and provide a link to purchase it.
  • Frequently asked questions: The chatbot has pre-set answers to common questions, such as „payment methods“ or „free shipping.“
  • OpenAI answers: If you ask a more complex question that the chatbot doesn’t have in its manual scenarios or e-shop data, it will use OpenAI to get the answer. It can respond to questions about products, areas you sell to, or even more complex inquiries about your e-shop.

  How do manual scenarios work?
  The chatbot can be programmed to answer common questions. For example, if you frequently ask about payment options, the chatbot will have a specific answer prepared for that question.

  Conversation logging
  The chatbot stores the history of your conversations (if the administrator has enabled this feature). This means the conversations can be analyzed to improve the chatbot’s future performance and enhance the manual scenarios.

  How does the chatbot respond?
  The chatbot responds either in writing or by voice, depending on your preferences. The text-to-speech technology enables the chatbot to respond in either a male or female voice, based on the settings.